Privacy Policy

Welcome to Dions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website delivery-dions.top, place food orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (delivery-dions.top), our online ordering platform, and any related services, promotions, or communications. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Dions is a food service business operating in the United States. We provide food ordering and delivery services through our digital platform. For any questions or concerns regarding this Privacy Policy, you may contact us at:

2. Information We Collect

We collect various types of information in connection with the services we provide. This information helps us deliver a seamless food ordering experience, improve our platform, and communicate with you effectively. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you create an account, place an order, contact customer support, or otherwise interact with our platform, you may provide us with personal information, including but not limited to:

• Contact Details: Your full name, email address, phone number, and delivery address.
• Account Credentials: Username, password (stored in encrypted form), and security questions or answers.
• Payment Information: Credit card numbers, debit card details, billing addresses, and other financial information necessary to process your transactions. Note that payment card data is processed through our secure payment processors and is not stored directly on our servers in full.
• Order Information: Details of the food items you order, dietary preferences or restrictions you indicate, special instructions, and order history.
• Communications: Messages, feedback, reviews, ratings, and any other content you submit to us through contact forms, email, or live chat.
• Promotional Participation: Information you provide when entering contests, sweepstakes, surveys, or loyalty programs.

2.2 Information Collected Automatically

When you visit our website or use our mobile platform, we may automatically collect certain technical and usage data, including:

• Device Information: Device type, operating system and version, browser type and version, device identifiers (such as IP address and device ID), screen resolution, and hardware configuration.
• Usage Data: Pages you view, time spent on pages, links clicked, search queries, features used, error logs, and other interaction data.
• Location Data: If you permit it, we may collect precise or approximate geographic location data from your device to provide delivery services, show nearby options, or estimate delivery times.
• Log Files: Server logs that record access requests, including timestamps, referring URLs, and server activity.
• Cookies and Tracking Technologies: As detailed in Section 7 of this Policy, we use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior and preferences.

2.3 Information from Third Parties

We may receive information about you from third-party sources and combine it with the information we collect directly. These sources may include:

• Social Media Platforms: If you choose to log in or register using a social media account (e.g., Facebook, Google), we may receive your name, email address, profile picture, and other information as permitted by your social media privacy settings.
• Payment Processors: Transaction confirmations, fraud indicators, and payment authorization data from our payment service providers.
• Analytics Providers: Aggregated or de-identified behavioral data from analytics platforms to help us understand usage patterns.
• Delivery Partners: Delivery status updates and confirmation data from third-party logistics or delivery services we partner with.
• Marketing Partners: Information about your potential interest in our services to help us reach new customers.

3. How We Use Your Information

We use the information we collect for a variety of purposes that are all aimed at improving your experience and the operation of our business. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including coordinating delivery to your specified address.
• Create and manage your account, authenticate your identity, and maintain account security.
• Send order confirmations, status updates, and delivery notifications via email or SMS.
• Process payments, refunds, credits, and resolve billing disputes.
• Respond to your inquiries, complaints, and customer support requests.
• Provide personalized features such as saved addresses, favorite orders, and reorder functionality.

3.2 Business Improvement and Analytics

• Analyze usage patterns and trends to improve our website, menu offerings, and overall user experience.
• Conduct internal research and development to create new features and services.
• Monitor the technical performance of our website and mobile platform and troubleshoot issues.
• Track aggregate order statistics and customer satisfaction metrics.
• Conduct A/B testing and other optimization efforts to enhance our platform.

3.3 Marketing and Communications

• Send you promotional offers, discounts, special deals, and newsletters — but only with your consent or where otherwise permitted by law.
• Personalize marketing content and advertisements based on your preferences, order history, and browsing behavior.
• Deliver targeted advertisements through our website or third-party advertising networks.
• Conduct loyalty programs, contests, and promotional campaigns.
• You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws, regulations, and legal processes.
• Enforce our Terms of Service and other agreements.
• Detect, investigate, and prevent fraudulent transactions, abuse, and other harmful or illegal activity.
• Protect the rights, property, and safety of Dions, our customers, employees, and the public.
• Respond to lawful requests from government authorities and law enforcement agencies.

4. Legal Basis for Processing (United States)

Our data processing activities are conducted in accordance with applicable United States privacy laws, including but not limited to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, and applicable state privacy laws. For users located in California, our practices are also governed by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

We process your personal information on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill your orders and provide the services you request.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, improving our services, and direct marketing to existing customers.
• Legal Obligation: Processing is required to comply with applicable laws, regulations, and legal proceedings.
• Consent: Where required by law, we will seek your explicit consent before processing your personal information for specific purposes, such as marketing communications or the use of non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform functions on our behalf. These service providers have access to your personal information only as needed to perform their services and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment Processors: Companies that securely process credit card and debit card transactions.
• Delivery and Logistics Partners: Third-party couriers or delivery services used to fulfill your orders.
• Technology and Hosting Providers: Companies that host our website, provide cloud infrastructure, and maintain technical systems.
• Analytics Providers: Platforms such as Google Analytics that help us understand user behavior on our website.
• Email and SMS Marketing Platforms: Services used to send transactional and promotional communications.
• Customer Support Tools: Platforms used to manage customer inquiries and support tickets.
• Fraud Prevention Services: Tools that help identify and prevent fraudulent activity.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental request.
• Protect and defend the rights or property of Dions.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of all or a portion of our assets, or similar corporate transaction, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties for other purposes when we have obtained your explicit consent to do so.

5.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other purposes.

6. Data Security

The security of your personal information is important to us. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Sensitive data, including payment information and passwords, is encrypted using industry-standard SSL/TLS encryption during transmission and at rest.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who have a legitimate business need to access it.
• Secure Payment Processing: We utilize PCI-DSS compliant payment processors to handle all financial transactions, minimizing the exposure of your payment data.
• Regular Security Assessments: We conduct periodic vulnerability assessments and security audits to identify and address potential weaknesses in our systems.
• Employee Training: Our staff receive regular training on data privacy and security best practices.
• Incident Response: We maintain an incident response plan to address and mitigate data breaches promptly and in compliance with applicable notification laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your experience on our platform, analyze usage, and deliver personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function properly. These include session management and security cookies. You cannot opt out of these.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, such as saved delivery addresses or menu customizations, to improve your experience.
• Marketing and Advertising Cookies: Track your browsing habits to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website and your ability to place orders. For more detailed information about how we use cookies and your choices, please refer to our Cookie Policy available on our website. You may also opt out of certain advertising-related tracking through the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with the tools to exercise them.

8.1 General Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required by law to retain information or where the information is necessary for completing a transaction).
• Right to Opt-Out of Marketing: You have the right to opt out of receiving promotional communications from us at any time.
• Right to Data Portability: In certain circumstances, you have the right to request a machine-readable copy of your personal information.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you (note: we do not sell personal information for monetary consideration).
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation or payment data) to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

8.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable request to us using the following methods:

• Email: [email protected]
• Website: delivery-dions.top

We will respond to your request within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period in writing. We may need to verify your identity before processing your request to protect the security of your information. For requests submitted on behalf of another person, we may require proof of authorization.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (e.g., because data is stored in backup archives), we will securely store your information and isolate it from further processing until deletion is feasible.

10. Children's Privacy

We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our website and food ordering services are not directed at children under 18, and we do not market our services to minors.

In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records.

If we discover that a person under the age of 18 has created an account or submitted personal information to us, we will deactivate the account and take reasonable steps to delete the information as soon as possible. By using our services, you represent and warrant that you are at least 18 years of age.

11. International Data Transfers

Dions is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, some of our service providers and technology partners may operate in other countries or use servers located outside the United States.

If your information is transferred to or accessed from countries outside the United States, we take steps to ensure that such transfers are conducted in accordance with applicable privacy laws and that your information receives an adequate level of protection. These steps may include:

• Entering into data processing agreements with service providers that include contractual clauses requiring appropriate data protection standards.
• Ensuring that service providers operating outside the US adhere to equivalent privacy and security standards.
• Relying on other lawful mechanisms for international data transfers as recognized under applicable law.

Please be aware that data protection laws in other countries may differ from those in your home state. By using our services and providing us with your information, you acknowledge that your information may be transferred to and processed in countries other than your own.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Dions. This Privacy Policy does not apply to any third-party websites or services. We are not responsible for the privacy practices or the content of those third-party sites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our platform. The inclusion of a link on our website does not imply our endorsement of that website or its privacy practices.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, our website does not respond to browser Do Not Track signals, as there is no universally accepted standard for how websites should respond to such signals. However, you can manage your preferences regarding cookies and tracking technologies as described in Section 7 of this Policy.

California residents should also be aware that California Business and Professions Code Section 22575 requires websites to disclose whether they honor DNT requests. We are committed to transparency on this matter and will update our practices as clear standards emerge.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. When we make material changes to this Policy, we will notify you by:

• Updating the "Last Updated" date at the top of this page.
• Sending you an email notification to the address associated with your account.
• Posting a prominent notice on our website homepage or during your next login.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised Policy, you should discontinue using our services and delete your account.

15. Filing a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) enforces consumer protection laws, including those related to unfair or deceptive privacy practices under the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

15.2 California Attorney General (California Residents)

If you are a California resident and believe that your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.3 State Attorneys General

Residents of other US states may also have the right to file complaints with their respective State Attorney General's office if they believe their privacy rights have been violated. We encourage you to research the privacy laws and enforcement bodies applicable to your state of residence.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.